MAP Privacy and Cookie Policy
This privacy policy covers MyAdvicePlace website. It sets out:
- what information we may collect from you;
- who is collecting it;
- why we are collecting it;
- how we will use the information collected;
- who we will share the information with;
- how long we will keep your information;
- what effect will this have on you;
- do we send data outside of the EEA;
- what you should do if you wish to complain;
- what you should do if you want us to delete your information;
- what you should do if you wish to stop receiving information from us; and
- other information
MAP uses and protects any information that you give when using this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes.
What information may we collect from you?
We do not automatically capture or store personal information, other than logging your IP address and session information such as how long your visit lasted and the type of browser used. This is recognised by the web server and is only used for system administration purposes and to provide statistics, which we use to evaluate how the site is used. We also use Google Analytics and Lead Forensics to monitor visitor statistics on our website.
From time to time, we may collect the following information:
- full name, company / employer name and job title;
- contact information including email address;
- demographic information such as postcode, preferences and interests; and
- other information relevant to customer surveys and/or offers.
For example, if you wish to take advantage of specific services that we offer, such as attending an event or subscribing to our publications we will ask you for your preferred method of contact.
Who is collecting your information?
MyAdvicePlace is part of Foster Denovo Group Limited. MyAdvicePlace is a trading name of Foster Denovo Limited, which is authorised and regulated by the Financial Conduct Authority (FCA) in respect of Designated Investment Business, Home Finance Activity and Non-investment insurance products. You can check this on the Financial Services Register by visiting the FCAs website – www.fca.gov.uk/register/ or by contacting the FCA on 0800 111 6768. Our FCA reference number is 462728.
How and Why will we collect your information?
We will only ask you to provide us with a limited amount of personal information needed to provide the service you are interested in, for example where you:
- decide that you would like to book a meeting with one of our financial advisers; or
- sign up to receive our latest newsletters or publications; or
- complete a survey on our website; or
- attend an event
How will we use the information we collect?
Where you provide personal information, we will only use it to deliver the services you have requested, for example to attend an event.
We require this information to understand your latest needs and provide you with a better service, and in particular for the following reasons:
- for internal record keeping;
- to use the information internally to improve our products and services;
- to periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided; and
- to contact you for market research purposes from time to time.
We may contact you by email, phone, fax or mail, and use the information to customise our contact with you according to your interests.
We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you would like us to do so?
Who will we share information with?
We will not sell, distribute or lease your personal information to third parties, or third party organisations outside of the Foster Denovo Group of companies, unless we have your permission or are required by law to do so.
How long will we keep your information?
We keep your personal information in line with set periods calculated using the following criteria:
- how long you have been a customer with us, the types of products or services you have with us, and when you will stop being our customer;
- how long it is reasonable to keep records to show we have met the obligations we have to you and by law;
- any periods for keeping information which are set by law or recommended by regulators, professional bodies or associations; and
- any relevant proceedings that apply.
If you would like more information about how long we will keep your information for, please contact us at info@fosterdenovo.com.
What effect will this have on you?
We hope that the collection of data will have no effect on you other than the delivery of the service you have requested by taking the time to complete your details on our website.
Do we send data outside the EEA?
We will only send your data outside of the European Economic Area (‘EEA’) to follow your instructions or to comply with a legal duty.
What you should do if you wish to complain?
You can contact us if you are unhappy with how we have used your personal data by writing to the Data Protection Officer at:
Ruxley House, 2 Hamm Moor Lane, Addlestone, Surrey, KT15 2SA or calling 01932 870 720.
You also have the right to complain to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Or call the ICO helpline on 0303 123 1113, or visit the website https://ico.org.uk/concerns/.
What you should do if you want us to delete your information?
If you believe that any information we are holding about you is incorrect, incomplete, or you want us to delete your information, please write to the Data Protection Officer at the above address or email info@fosterdenovo.com as soon as possible. We will promptly correct any information found to be incorrect and or delete your information, unless we are required by law to keep it.
What should you do if you wish to stop receiving emails from us?
You can opt out of all marketing emails from us at any time by sending an email to info@fosterdenovo.com.
Other Information
Access
You can ask us what data of yours we are processing, the reason we are processing it, what personal data is involved and who we have sent data to. You have the right to request access to any of the your personal data being processed by us. On request we will provide you with an initial copy of the data we may hold about you whether in paper or electronic format free of charge. Any subsequent copies we may charge you a fee to cover our administration costs.
If you would like a copy of the information we hold about you, please write to the Data Protection Officer, Foster Denovo Limited, Ruxley House, 2 Hamm Moor Lane, Addlestone, Surrey, KT15 2SA.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
What is a cookie
A cookie is a small text file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added.
Cookies are used for many different jobs that ensure your use of the website and internet as a whole are smooth and interactive, by allowing the website to display the information as intended. For example cookies are used to let you navigate between pages efficiently, store your preferences to enable the web application to tailor its operations to your needs, likes and dislikes and to remember your user ID and contents of your shopping baskets. Some cookies may also ensure that advertisements you see online are more relevant to you and your interests. Cookies can also help analyse web traffic, enabling web pages to be monitored to see which you find useful and which you do not.
Most, though not all, of the data collected via cookies is anonymous, though some is designed to detect browsing patterns and approximate geographical locations in order to improve user experience.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For more information about cookies (including how to turn them off) please visit: http://www.allaboutcookies.org
How we use cookies
MyAdvicePlace uses a session ID cookie called phpsessid. Session cookies are stored during a browsing session but are deleted from the user’s device as soon as a browser is closed. These cookies store a session ID and will allow a user to move from page to page without having to login in repeatedly or in an e-commerce environment will allow someone to put products into their basket and for them to stay there until checkout.
MyAdvicePlace uses this cookie to collect anonymous information about how visitors use our site. The information collected includes the number of site visitors, where visitors come to the site from and the pages they visited, to help identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, this cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us, and we do not collect or store any data from you.
Types of Cookies we use
Necessary
| Cookie | Duration | Description |
|---|---|---|
| PHPSESSID | session | This cookie is native to PHP applications. The cookie is used to store and identify a users’ unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed. |
| cookieyes-consent | 1 year | CookieYes sets this cookie to remember users’ consent preferences so that their preferences are respected on their subsequent visits to this site. It does not collect or store any personal information of the site visitors. |
Functional
| Cookie | Duration | Description |
|---|---|---|
| __atuvc | 1 year 1 month | AddThis sets this cookie to ensure that the updated count is seen when one shares a page and returns to it, before the share count cache is updated. |
| __atuvs | 30 minutes | AddThis sets this cookie to ensure that the updated count is seen when one shares a page and returns to it, before the share count cache is updated. |
Analytics
| Cookie | Duration | Description |
|---|---|---|
| _ga | 2 years | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. |
| _gid | 1 day | Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website’s performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. |
| uvc | 1 year 1 month | Set by addthis.com to determine the usage of addthis.com service. |
| at-rand | never | AddThis sets this cookie to track page visits, sources of traffic and share counts. |
| CONSENT | 2 years | YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. |
Performance
| Cookie | Duration | Description |
|---|---|---|
| _gat | 1 minute | This cookie is installed by Google Universal Analytics to restrain request rate and thus limit the collection of data on high traffic sites. |
Advertisement
| Cookie | Duration | Description |
|---|---|---|
| _fbp | 3 months | This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. |
| loc | 1 year 1 month | AddThis sets this geolocation cookie to help understand the location of users who share the information. |
| YSC | session | YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. |
| VISITOR_INFO1_LIVE | 5 months 27 days | A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. |
| yt-remote-device-id | never | YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. |
| yt-remote-connected-devices | never | YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. |
Others
| Cookie | Duration | Description |
|---|---|---|
| ms-uid | 1 year | No description available. |
| xtc | 1 year 1 month | No description |
Google Analytics
MyAdvicePlace uses Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies, which are text files placed on your computer, to help analyse how visitors use our site.
For further details on Google Analytics cookies, including those not used by Secondsight, please visit: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies
Google Ads
We use Google Ads to advertise online. As part of this service, we may use the following features:
Remarketing and similar audiences: We use remarketing services to advertise across the Internet. Remarketing allows us to show ads to people who have previously visited our website or used our services. Third-party vendors, including Google, use cookies to serve ads based on your past visits to our website.
Third party vendors: Our ads are shown on websites across the Internet by third-party vendors, including Google. These third-party vendors use cookies to serve ads based on your prior visits to our website. This helps us tailor our advertising to your interests and improve your overall experience
Spotler (CommuniGator)
Contained within our website is tracking code provided by Spotler. This code enables Spotler to track activity on the website and provide us with information on the IP address of the requesting computer (this data is not anonymised), the date and duration of the user’s visit, and the web pages which the user visits. It also uses cookies to enhance your experience on our website.
Please see below the type of cookies used:
- Essential cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, and to use online forms.
- Analytical cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Marketing cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences. These cookies also record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website, the advertising displayed on it and communications sent more relevant to your interests.
We will not pass this data to third parties for any reason. More information and a full list of cookies used can be found here.
Hubspot
We obtain browsing history, publicly available information such as job title etc. and any preferences saved via cookies. We collect this information about you when providing services to you, and to manage how we provide information on services and products and financial news updates that may be of legitimate interest to you.
Data Collection: What types of user data does Multiply collect? (e.g., personal
identifiers, usage data, engagement metrics).
Multiply collects various data types to enhance user engagement, including personal
identifiers (such as name and contact details), usage data (like interaction frequency), and
engagement metrics for analytics. This data collection supports content personalization,
marketing, and user experience improvements, always in line with GDPR standards.
Purpose of Data Use: How is this data utilised by Multiply? Is it solely for analytics,
content personalisation, marketing purposes, or other uses?
Multiply primarily uses data to enhance user experiences through analytics, content
personalization, and tailored financial advice generation, helping users make informed
decisions. Data may also be used for marketing, where applicable, with practices aligning
strictly to GDPR. These uses ensure that data serves clear, legitimate purposes to improve
engagement and relevance on the platform.
Data Sharing: Does Multiply share any of this data with third parties, or is it used
exclusively within our platform?
When and with whom do we share your personal information?
Multiply primarily uses collected data within its platform for purposes like personalisation
and analytics, ensuring alignment with GDPR standards. Data may occasionally be shared
with third parties, but only as outlined in its data policy and often under conditions that
ensure data protection and privacy. Here are the types of third parties with whom we may
share personal information:
● Ad Networks
● Communication & Collaboration Tools
● Data Analytics Services
● Data Storage Service Providers
● Retargeting Platforms
● Sales & Marketing Tools
● Website Hosting Service Providers
● Social Networks
The personal information may also need to be shared in the following situations:
- Business Transfers. We may share or transfer the information in connection with, or
during negotiations or, any merger, sale of company assets, financing, or acquisition
of all or a portion of our business to another company. - Business Partners. We might tell our business partners about the users so they can be
offered certain products, services, or deals.
Cookies and Tracking: Does Multiply use cookies or similar tracking technologies
on our site? If so, could you specify the types and purposes of these cookies?
Like many other businesses, we use cookies and other similar technologies to collect
information. The information we collect includes:
- Log and Usage Data: This refers to information about service, diagnostics, usage,
and performance automatically collected by servers during website visits. Stored in
log files, this data may include IP addresses, device details, browser types, and user
interactions on the website, such as timestamps, pages accessed, and features used.
It may also capture device events, including system activities and error reports. - Device Data: Information is collected about devices accessing the website, which may
include IP addresses, device identification numbers, location, browser types,
hardware models, Internet service providers, operating systems, and configurations. - Location Data: Location data, which can be precise or imprecise, is collected based
on the device’s capabilities. This may involve technologies like GPS, using the device’s
IP address to determine location. Users can choose to disable location services,
although this may limit access to certain website features.
Retention Policies: How long does Multiply retain user data, and are there any
specific retention policies we should include for privacy disclosures?
Multiply retains user data for a specified period, adhering to its data retention policies to
ensure compliance with privacy regulations. These policies dictate how long different types
of data are kept, reflecting both legal requirements and business needs.
We’ll only keep the information for as long as it’s needed for the purposes outlined in our
privacy policy, unless the law requires or lets us keep it for longer (such as tax, accounting, or
other legal requirements).
When we no longer have a legitimate business need to process the personal information, we
will either delete it or make it anonymous. If this is not possible (for example, if the personal
information is stored in backup archives), we will store it safely and keep it from being used
for anything else until it can be deleted.
User Rights and Access: Are there provisions within Multiply for user data access,
correction, or deletion that we should mention in our policy?
As Multiply adheres to GDPR regulations, its policy ensures users have the right to access,
correct, and, in some cases, delete their personal data. This approach emphasises user
control and transparency, aligning with GDPR’s principles for data management and user
rights.
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